“How do I love thee? Let me count the ways.”
For the uninitiated: Basecamp is a project management and collaboration platform designed around a pretty simple philosophy (see Basecamp’s “Manifesto”). You could probably distill that philosophy into one word: simple. Basecamp is all about usability and taking simple constructs like the staple “to-do” list to the next level.
The Good
Basecamp is simple, if I haven’t made that abundantly clear yet. On top of that it’s painful easy to use. I found at one point, that I couldn’t stop playing with it. I was like a kid in a candy store. I just couldn’t stop exploring and fiddling with it like some weird obsessive mad scientist. If this all sounds a bit unproductive, well…you just have to see it for yourself and if you’re one of our clients you surely will.
There are so many things we agree with regarding Basecamp’s manifesto that we toyed with stealing it, we’d never do that of course, so instead we decided to just nod in agreement and use the thing like crazy.
The Bad
Where’s the issue tracker? To-do lists aren’t really a proper replacement for a good issuer tracker. While browsing the Basecamp forums I came across a couple of feature requests for a bug or issue tracker. Basecamp’s answer was essentially: we don’t think issue tracking is a generic or broad enough need for Basecamp because it’s associated with a certain type of industry, namely: software development. In my opinion this is a rather myopic view, I can’t think of a project, in any field, that would not benefit from having some kind of ability to track general issues or problems.
Releasing an API (and it sounds like this will happen, when is another story) will help alleviate some of these issues by giving 3rd party developers the ability to integrate different tools for different business needs. There’s no firm date on when the API will be released but I feel like it can’t happen soon enough.
All in all what’s missing isn’t really that bad and the Basecamp curators seem to be extremely responsive to the community. If a request just makes sense they seem more than accommodating. They’ve added things like time-tracking and an interesting collaborative device known as a “Writeboard.” There should be no fear that the project will not continue to evolve and tighten-up over time.
The Good Again
It might seem that this article has concentrated a great deal on “bad things” but really, there are so many good things about Basecamp it’s hard to know where to start and where to stop. The best way to understand it is to try it and the best part about trying it is, it’s totally free: visit Basecamphq.com and sign-up for the free account to try it for yourself.
Love it or hate it, 37Signals deserves respect for trying something different in the project management space. There are plenty of features that could be added, willy-nilly, but by resisting the temptation they’ve managed to keep it…well…manageable. As a testament to its user friendly nature, I’ve never had to reference the user manual for anything and I like that; hopefully you will too.